6 ways to Improve Technician Productivity with Field Service Management Software

While paying attention to technician productivity is crucial to measuring the success of effective field service management. You can't ignore how your business shifts after the implementation of field service management software.

Sure, you can manage the activities of your technician, but what else software could transform in your field force operations?

How Does a Field Service Management Software Work?

Field service management system operates through GPS-enabled technology that allows you to monitor employees in real-time. It is a cloud-based platform where you can assign tasks, manage orders, track attendance, and simplify reimbursements.

It comes with numerous automation tools that help you overcome end-to-end field service management challenges. Not only productivity but the software also helps you ensure transparency in the activities of your technicians. With this innovative tool, every business can foster healthy relationships with customers.

Let's break down the ways that enable businesses to enjoy these benefits in the next section!

Role of Field Service Management Software in Improving Workforce Productivity

Choosing the right field service management software offers you numerous in-built technologies for effective field service management. Each of the tools provided by the software allows you to streamline different processes of field operations.

Most importantly, all these innovative solutions help businesses improve the productivity of their technicians. Here's a list of these tools:

• Attendance and Leave Management Software

What is the login and out time of your technicians? Are they completing their shift timings? Are they taking frequent leaves? Having answers to all these questions allows the manager to improve their workforce productivity. But where do you get all these details?

A top field service management software like TrackoField, provides many attendance marking systems and a leave management solution. An organization can choose from attendance-task linking, geo-task verification, biometric, facial recognition, or other attendance-tracking tools.

Moreover, you can use a leave management module in which you can define custom leave categories. Your technicians can simply visit the software to apply leaves and the manager can approve them in real-time.

• Task Management Software

Inefficient task management is another major reason for the low productivity of field employees. Or we can say that it is another critical field service management challenge. This is where the field service management system assists you.

With the best field force management software platforms, an organization can streamline the task allocation process. The manager can assign bulk tasks based on the live location and availability of the technicians. This ensures that their routes are optimized, and their travelling time is reduced.

The best part? Choosing the right field service management software also provides auto-generated performance reports to help the manager focus on strategic decision-making rather than preparing manual reports.

• Order Management Software

Surveys and customer reviews are important assets for businesses. You can identify the bottlenecks and take necessary actions to improve them promptly using this survey.

However, ensure that you use automation rather than following the traditional method of surveying. An order management system of field service management software enables you to create digital and customized forms. Hence, technicians can simply record the feedback of their customers on the field itself.

• Expense Management Software

Employees’ claims and reimbursements are important to boost their motivation. A motivated technician is more productive than one who feels dissatisfied with their employer.

An organization can streamline their entire expense management process using a top field service management software. It provides a tool known as expense management system on which your technician can upload bills and the manager can approve them.

The most intriguing feature is that it ensures complete transparency in employees' claims and reimbursement process. How? It automatically calculates the total expenses incurred by technician during a month and the claim requests submitted by them is approved through multi-level management  

• Payroll Management Software 

What about simplifying the job for your payroll and HR team? They also need a helping hand that can help them process the reimbursements of your technicians.

A field service management software integrated with a payroll management system enables businesses to overcome this field service management challenge as well. Using the software, you can calculate the total amount to be sent to each technician without any manual effort. 

This includes claim amount, basic pay, overtime, and other amounts. Employees tend to work more seriously when they receive their deserving compensation on time. 

• Real-Time Monitoring Software 

The last and the most important tool that helps businesses improve their technicians’ productivity is real-time monitoring software. This solution available in top field service management software like TrackoField enables businesses to track real-time insights of field executives. 

From live location to active task status or battery status, the manager can get real-time insights into each activity of their technicians. These insights are highly useful to identify the key challenges of their employees and make better strategies to overcome them. 

The Final Words! 

The productivity of your technicians plays a critical role in the success of your business. Thus, every business must invest in innovative solutions known as a field service management software. Ensure that you choose the best software to streamline your business operations. Which is the best one? Get hands-on experience of TrackoField! Book your free trial now!